Please call us at 480-732-7025.
Initiate The Chat
Start a chat session by clicking the chat bubble at the bottom right hand portion of the browser window.
To begin, click the reset password now link below. Remember to use YourMEID@maricopa.edu.
Reset Password Now
IMPORTANT: If you do not have your cell phone and/or personal email on file you will need to follow our process for ID verification.
Live chat is available Mon and Wed 8am - 4pm, Tues and Thurs 9am - 6pm, and Fri 10am - 4pm. We are closed for all observed holidays.
Password Reset assistance hours have been modified for Spring Break (March 13-17, 2023). Password reset assistance is available Monday through Friday from 8:00 AM - 2:00 PM by calling 1-888-994-4433.
Note: Please ensure that you have attempted resetting your password above prior to initiating a chat. If it has been over 365 days since you last logged in, you may need to reactivate your MEID.
Start a chat session by clicking the chat bubble at the bottom right hand portion of the browser window.
Remotely verify your identity with our agents by answering security questions or joining a Webex video conference with a link the agent shares with you.
Once verified, the Maricopa IDME agent will update your profile information to allow you complete the self-service password reset process.
Note: Please ensure that you have attempted resetting your password above prior to initiating a chat. If it has been over 365 days since you last logged in, you may need to reactivate your MEID.
To begin chatting with an agent, simply select the chat bubble at the lower right hand portion of the webpage.
While chat volume is high, we will work to provide you great service as quickly as possible. To make sure you are ready for the agent have the following ready:
Get support from your local College help desk.
Below you will find some of our most frequently asked questions.
We know security measures can sometimes be inconvenient but it is important that we keep your data and account access secure. Most users will be able to quickly and easily reset their password using the self-service password reset tool.
If you did not have your cell phone and/or personal email on file as of March 16, you may initiate a chat session right now to go through our quick and easy identity verification process. Click the chat bubble at the bottom right portion of your screen to get started.